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Check your warranty. This product cannot be identified by Serial Number alone. Please enter a Product Number to complete the request. By completing and submitting this form you consent to the use of your data in accordance with HP's Privacy statement. Learn more about HP's privacy policy. Check warranty status. The Virtual Agent is currently unavailable. Ignore a Call. Decline a Call. Phone Line Modes.

Added the following section for Postpone a Phone Upgrade. Phone Firmware and Upgrades. Change the Font Size. Add Yourself to a Call on a Shared Line. Your administrator sets up your phone and connects it to the network. If your phone is not set up and connected, contact your administrator for instructions. If your phone is wall-mounted or if the handset slips out of the cradle too easily, you may need to adjust the handset rest to ensure that the receiver does not slip out of the cradle.

Remove the handset from the cradle and pull the plastic tab from the handset rest. Line up the tab with the slot in the cradle and press the tab evenly into the slot. An extension protrudes from the top of the rotated tab. You can change the angle of the phone to eliminate glare on the screen.

If your phone has a video camera, you can change the angle to improve the camera view. Optional Adjust the footstand on the key expansion module and ensure that the phone and key expansion module are stable. Optional Press Self-view to check the camera angle. Both your phone and your computer must connect to your network to function. If you only have one Ethernet port, then your devices can share the network connection. You need a power adapter to power the phone. Your administrator needs to configure settings on the call control system to enable Wi-Fi access.

Press Applications. Navigate to Wireless and press On. Navigate to Wi-Fi sign in access and press On. Press Apply to save the changes, or press Revert to cancel the changes. Depending upon how your phone is configured, you could be required to sign in when you join a Wi-Fi network or when your phone powers up.

You cannot dismiss the Wi-Fi sign-in window without entering the correct username and password. If you have a certificate installed on your phone, you do not need to do anything. Your phone automatically connects to the VPN. To complete this procedure, you must have a valid TFTP server address.

If you do not have this information, contact your administrator. If your network has been configured to support this feature, then you can use Activation Code Onboarding to connect to your company's phone network. Activation codes are used to set up your new phone. They can only be used once, and expire after 1 week.

Contact your administrator if you don't know your code or if you need a new one. If your phone has a camera, you can scan a QR code to activate the phone.

If you inadvertently press Enter manually , press Back to return to the QR code screen. You need the QR code for your phone. If you are assigned to a phone, then the code is available on the Self Care Portal. But your administrator may have blocked you from viewing this information.

Codes are valid for up to 1 week by default, and have an expiry date near the bottom of the graphic. If the code has expired or if you need a code, then contact your administrator.

You can use Mobile and Remote Access Through Expressway to connect into your corporate network when you are working away from your office. Because your phone does not have a TFTP address configured, the phone displays a Welcome screen to begin the sign-in process. You can use Mobile and Remote Access Through Expressway to connect to your corporate network when you are working away from your office.

If you have been using your phone at the office or with a VPN, reset your service mode before you connect to Expressway. If you need to connect to Mobile and Remote Access Through Expressway on-premise, restart your phone and press Select when prompted. Press Select when prompted to change the service mode. Enter your activation code or service domain on the Welcome screen and press Continue. If the code from your welcome message has expired, generate an activation code for your device with the Self Care portal or request an activation code from your administrator.

When your phone connects to the existing server, you hear a beep tone that exists for 5 seconds. You also view an alert message window which indicates that you can change the service mode to Huron. Take the looped end of the cable lock and wrap it around the object to which you want to secure your phone. Insert the cable lock into the lock slot of your phone and release the locking button.

You can change your phone model. The change can be required for a number of reasons, for example:. Limitation : If the old phone has more lines or line buttons than the new phone, the new phone doesn't have the extra lines or line buttons configured. Your administrator needs to set up Cisco Unified Communications Manager to enable the phone migration.

You need a new phone that hasn't been connected to the network or previously configured. If you have several devices, select the device to replace from the list and press Continue.

The camera on your video phone is fragile and could break during transportation of the phone. If you do not have the box, carefully wrap the phone with foam or bubble wrap to protect the camera. Ensure that the foam protects and surrounds the camera so that nothing can press against the camera from any direction or the camera may be damaged in transport. You may need to activate or sign in to your phone.

Activation happens once for your phone, and connects the phone to the call control system. Your administrator gives you your sign-in and activation credentials. You can use Cisco Extension Mobility to sign in to a different phone in your network and have it act the same as your phone.

After you sign in, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings. Your administrator sets you up for the Cisco Extension Mobility service. When your phone is connected with Mobile and Remote Access, you don't get the sign-in screen. If your headset is not mapped to your user id, the first time you perform this procedure, phone may prompt you to map the headset to your ID and the Cisco Unified Communications Manager maps the headset to your user record.

The prompt depends on configuration settings for the phone. When your headset is mapped to you, the phone gets your user ID, based on the headset serial number, and displays your ID in the Extension Mobility sign in screen. If the headset is upgrading or you're on a call, the association can't be made. Wait until the upgrade is finished or the call is finished before you perform this procedure. When you unplug the headset, you are signed out of Extension Mobility after a delay unless you confirm the sign-out.

If you move your wireless headset too far from the phone, the phone signs you out of Extension Mobility after a predetermined inactivity time. You are also automatically signed out of Extension Mobility after a predetermined inactivity time.

You can customize some phone settings with the Self Care portal web site, which you access from your computer. In the Self Care portal, you can control features, line settings, and phone services for your phone. Line settings affect a specific phone line directory number on your phone. Line settings can include call forwarding, visual and audio message indicators, ring patterns, and other line-specific settings.

Phone services can include special phone features, network data, and web-based information such as stock quotes and movie listings. Use the Self Care Portal to subscribe to a phone service before you access it on your phone.

The following table describes some specific features that you configure with the Self Care portal. For more information, see the Self Care portal documentation for your call control system. Use the number that receives calls when call forward is enabled on the phone. Use the Self Care portal to set up more complicated call forward functions, for example, when your line is busy.

Specify the additional phones such as your mobile phone that you want to use to make and receive calls with the same directory numbers as your desk phone. You can also define blocked and preferred contacts to restrict or allow calls from certain numbers to be sent to your mobile phone. When you set up additional phones, you can also set up these features:. Single number reach—Specify whether the additional phone should ring when someone calls your desk phone.

Mobile calls—If the additional phone is a mobile phone, you can set it up to allow you to transfer mobile calls to your desk phone or desk phone calls to your mobile phone. When you dial a number on your phone, you enter a series of digits. When you set up a speed-dial number, the speed-dial number must contain all the digits you need to make the call. For example, if you need to dial 9 to get an outside line, you enter the number 9 and then the number you want to dial.

You can also add other dialed digits to the number. Examples of additional digits include a meeting access code, an extension, a voicemail password, an authorization code, and a billing code.

Comma , —This is the pause character, and gives a 2 second delay in the dialing. You can have several commas in a row.

For example, two commas ,, represent a pause of 4 seconds. A single comma is required between the authorization code and the billing code in the string.

A speed-dial label is required for speed dials with authorization codes and additional digits. Before you configure the speed dial, try to dial the digits manually at least once to ensure that the digit sequence is correct.

Your phone does not save the authorization code, billing code, or extra digits from the speed dial in the call history. If you press Redial after you connect to a speed-dial destination, the phone prompts you to enter any required authorization code, billing code, or additional digits manually. To set up a speed-dial number to call a person at a specific extension, and if you need an authorization code and billing code, consider the following requirements:.

After the call connects, you must dial the extension In this scenario, the speed-dial number is ,,,, Indicates whether you have an incoming call flashing red or a new voice message steady red. Access your phone lines, features, and call sessions.

When adding features to the phone line keys, you are limited by the number of line keys available. You cannot add more features than the number of line keys on your phone. Access to functions and services. Back , Navigation cluster, and Release. Back Return to the previous screen or menu. Navigation cluster Navigation ring and Select button—Scroll through menus, highlight items and select the highlighted item. Release End a connected call or session.

Conference Create a conference call. Transfer Transfer a call. Speakerphone , Mute , and Headset. Speakerphone Toggle the speakerphone on or off. When the speakerphone is on, the button is lit. Mute Toggle the microphone on or off.

When the microphone is muted, the button is lit. Headset Toggle the headset on. When the headset is on, the button islit. To leave headset mode, you pick up the handset or select Speakerphone. Contacts , Applications , and Messages. Contacts Access personal and corporate directories. Applications Access recent calls, user preferences, phone settings, and phone model information. Messages Autodial your voice messaging system. Adjust the handset, headset, and speakerphone volume off hook and the ringer volume on hook.

The phone keypad allows you to enter letters, numbers, and special characters. You press the Two 2 to Nine 9 keys to get the letters and numbers.

The following table lists the special characters for each key for the English locale. Other locales will have their own characters. Use the outer ring of the Navigation cluster to scroll through menus and to move between fields. Use the inner Select button of the Navigation cluster to select menu items. If a menu item has an index number, you can enter the index number with the keypad to select the item. Softkeys, located below the screen, give you access to the function displayed on the screen above the softkey.

The softkeys change depending on what you are doing at the time. The More Feature and line buttons, located on either side of the screen, give you access to phone features and phone lines. Feature buttons—Used for features such as Speed dial or Call pickup , and to view your status on another line. Line buttons—Used to answer a call or resume a held call. When not used for an active call, used to initiate phone functions, such as the missed calls display.

Green, steady LED. Green, flashing LED. Amber, steady LED. Amber, flashing LED. Red, steady LED. Red, flashing LED. Your administrator can set up some functions as softkeys or as feature buttons. You can also access some functions with softkeys or the associated hard button. The phone screen shows information about your phone such as directory number, active call and line status, softkeys, speed dials, placed calls, and phone menu listings.

The screen is made up of three sections: the header row, the middle section, and the footer row. At the top of the screen is the header row. The header row displays the phone number, current date and time, as well a number of icons.

The icons display when features are active. The middle of the phone screen displays the information associated with the line and feature buttons on the phone. The bottom row of the screen contains the softkey labels. Each label indicates the action for the softkey button below the screen. Do not use any liquids or powders on the phone because they can contaminate the phone components and cause failures.

If you have missed calls, the missed call icon, and a counter showing the number of missed calls, display on your phone desktop. If you receive a voicemail, the missed call icon changes to the voicemail icon and voicemail counter until you listen to your messages. In addition, if you have more than one call on a line, either the held icon or the off hook icon change to show the number of calls.

We use the terms lines and calls in very specific ways to explain how to use your phone. Lines—Each line corresponds to a directory number or intercom number that others can use to call you. You have as many lines as you have directory numbers and phone line icons. Depending upon how your phone is configured, you could have up to 16 lines. Calls—Each line can support multiple calls. By default, your phone supports four connected calls per line, but your administrator can adjust this number according to your needs.

Here is an example: If you have two lines and each line supports four calls, then you could have up to eight connected calls at one time. Only one of those calls is active and the other seven are held calls. Your phone may have one or more USB ports. Each device connected to the port is included in the maximum device count , including any Key Expansion Modules.

For example, your phone can support five USB devices on the side port and five additional standard USB devices on the back port. The following ports support USB charging:. Your phone continues to charge the mobile device while it is in power-saving mode but stops charging in Power Save Plus mode.

In some situations, your device will not display the charging icon. For example, the icon may not display when the device is fully charged. If you unplug your tablet and immediately plug in a USB headset to the phone, a 3-second delay occurs before the phone recognizes the USB headset.

This feature is supported on speed dial, call history, and personal and corporate directories. This feature is supported on both the phone and the key expansion modules. But, it is only available in Asian countries and only Chinese China is supported.

Chinese input is based on the Pinyin input method, which is common to PCs and mobile phones in many Asian countries. This feature requires the Chinese locale installer, but it does not require any additional configuration.

When the phone is in the idle state, you can also view the Recent calls list by pressing the Navigation cluster up. Chinese users can configure a speed dial button from your phone, if you cannot access the Self Care Portal.

In the Number field, enter the phone number. Include all the digits that are required to complete the call. Chinese users can store the contact information for friends, family, or coworkers. Press Contacts. Press Phones , enter the phone number along with any required access codes, and then press Submit.

If your phone supports Bluetooth, use a Bluetooth headset and connect your mobile phone or tablet to the phone. Bluetooth connections work best when you're within 3 to 6 feet 1 to 2 meters from your phone, but you might be able to be as far away as 66 feet 20 meters.

The Bluetooth connection can degrade if you have a barrier wall, door, window , large metal object, or other electronic devices between your phone and the connected device. To connect a mobile device or headset to your phone with Bluetooth, start by pairing the device with your phone.

You can pair up to 50 mobile devices and Bluetooth headsets with the phone. After the headset or mobile device is paired, the phone connects to the headset or mobile device when the headset or mobile device is turned on. When you use a Bluetooth headset and mobile devices with your phone, keep these things in mind:. The last Bluetooth headset or mobile device connected with the phone is the default device that the phone uses. You can connect one mobile device phone or tablet and one Bluetooth headset at the same time.

The phone can connect to only one paired mobile device at a time. If your mobile phone is connected and you turn on your tablet, the tablet connects to the phone and the mobile phone disconnects. When your Bluetooth headset and your mobile device are connected to the phone, you cannot use the Bluetooth headset to answer desk phone calls from the mobile device.

The Cisco IP Phone Series provide accessibility features for the blind, and the visually-, hearing-, and mobility-impaired. Because many of these features are standard, they can be used by users with disabilities without requiring any special configuration. In this document, the term phone support pages refers to the web pages that users can access to set up certain features. Cisco is committed to designing and delivering accessible products and technologies to meet the needs of your organization.

The following table describes the hearing-impaired accessibility features on the Cisco IP Phone Series. This lighted strip is visible from all angles. Your phone also provides an audible message-waiting indicator. To change the light or the audible voice-message indicator, sign in to the phone support pages and access the message-indicator settings. You can change each setting to on or off. Toggle the Mute and Speakerphone buttons on and off to indicate the phone state. Use the Mute button to toggle the microphone on or off.

Use the Speakerphone button to toggle the speakerphone on or off. Adjust the volume level for the phone ring. While the handset is in the cradle and the headset and speakerphone buttons are off, press Volume to raise or lower the volume. Cisco IP Phone handsets support third-party inline amplifiers. You attach an amplifier to the handset and cord and it sits between the handset and the IP phone.

Section loudness requirements, which are met by using industry-standard inline handset amplifiers. The following table describes the vision-impaired and blind accessibility features on the Cisco IP Phone Series. Alerts you to an incoming call. The handset light strip flashes during incoming calls and stays lit when a voicemail message is received.

Line and feature buttons are to the left of the LCD. Session buttons are to the right of the LCD. For locales that read right to left, such as Arabic, session buttons are on the left and the line and feature buttons are on the right. Features, such as speed dial, line status, privacy, do not disturb DND , and service URLs, can be assigned to feature buttons. Use session buttons to perform tasks, such as answering a call or resuming a held call.

Amber, steady—Privacy in use, one-way intercom call, DND active, or signed in to a hunt group. Navigation Cluster includes the Navigation ring and the Select button.

Release button to the right of the Navigation cluster. Use the Navigation ring to move up, down, left, and right in the phone LCD.

The Select button is in the center of the Navigation cluster. Use the Back button to return to the previous screen or menu. Use the Release End Call button to end a call or session. Messages button, Applications button, and Contacts button.

In this group of buttons, the Messages button is the single button in the top row. Below the Messages button, the Applications button is on the left, and the Contacts button is on the right. Hold button, Transfer button, and Conference button. In this group, the Hold button is the single button in the top row.

Below the Hold button, the Transfer button is on the left, and the Conference button is on the right.

Allows you to increase or decrease the ring volume or the sound through the handset, headset, or speakerphone. Press the right side of the rocker key to increase the volume; press the left side of the rocker key to decrease the volume. Headset , Speakerphone , and Mute buttons. In this group, the Mute button is the single button in the bottom row. Above the Mute button, the Headset button is on the left, and the Speakerphone button is on the right.

Toggle the Headset , Mute , and Speakerphone buttons on and off to indicate the phone state. Use the Headset button to toggle the headset on. When the headset is on, the button is lit. Pick up the handset or select Speakerphone to leave headset mode. When you turn on Mute, your phone beeps once; when you turn off Mute, your phone beeps twice. You can adjust the footstand to provide optimum phone display viewing and easy access to all buttons and keys.

When enabled, a voice prompt helps you navigate your phone buttons, and to use and configure phone features. The voice also reads out incoming Caller IDs, displayed screens and settings, and button functions. Voice Feedback is enabled and disabled with the Select button that is located in the center of the Navigation cluster. When the phone is idle, quickly tap Select three times to turn this feature on or off.

A voice prompt alerts you to the feature status. Push a softkey once, and Voice Feedback reads out the feature that is associated with the key. Quickly push the softkey twice to execute the feature. Hard keys, such as the Contacts, Applications, and Messages buttons, are treated differently. Push a hard key once, and a voice reads out the screen name followed by the application or setting that is displayed on the phone.

Volume is adjusted with the Volume button. To adjust your handset volume, lift the receiver from the cradle, and press Volume. If you use a headset, select the Headset button, and then Volume. If you use the speakerphone, select Speakerphone and Volume. You may not hear Voice Feedback if you select the Headset button, but don't have a connected headset. Select Speakerphone and you hear Voice Feedback again.

When on a call, only you hear Voice Feedback so your privacy is assured. Voice Feedback is only available for English language users. If this feature is not available to you, then it is disabled on your phone. The following table describes the mobility-impaired accessibility features on the Cisco IP Phone Series.

Amber, steady—Privacy in use, one-way intercom call, DND active, or signed in to hunt group. Allow you to easily access your phone applications, voice messages, corporate and personal directories, and calling features.

Indicates whether the speakerphone is on or off. Allow you to easily locate your phone's keys. For example, Key 5 has a nib, which you can use to locate other key positions.

The Cisco IP Phone Series phones can be mounted on a wall using one of the following wall mount kits:. Your phone comes pre-installed with firmware that is specific to the call control system. Occasionally, your administrator upgrades the phone firmware for you. This upgrade happens in the background even if you are using your phone. When new firmware is available, the Ready to upgrade window is displayed on your phone and a timer begins a second countdown.

If you do nothing, the upgrade proceeds. You can postpone your firmware upgrade for 1 hour and up to 11 times. The upgrade is also postponed if you make or receive a phone call. Select System information , and press Show details. Your administrator can reduce the amount of power your phone screen uses with the following options:.

Power Save—The backlight or screen turns off when the phone is inactive for a set interval. Power Save Plus—Your phone screen turns on and off at times that are based on your work schedule. If your work hours or work days change, you can contact your administrator to reconfigure your phone.

For example, your administrator can set your phone to alert you 10 minutes before it turns off. You get a message that your phone is turning off soon and you get notifications at these intervals:. If your phone is active, it waits until it has been inactive for a set interval before it notifies you of the pending power shutdown.

When your phone turns off to save energy, the phone screen is blank and the Select button lights up. Normal line mode—In this mode, the buttons to the left and right of the screen have different functions. Usually, the left buttons are the line buttons and the right buttons are the feature buttons. The line and feature buttons are reversed for locales that read from right to left. This mode is also known as session line mode.

Enhanced line mode—In this mode, the buttons on the left and right of the screen can be set up as line buttons. This mode increases the number of phone lines that you can see and use. You see an alert for an incoming call. Select Answer to answer a call, unless your phone is set up for an Incoming Call alert. Five line keys are available. If your phone is connected to your mobile device or tablet with Bluetooth, only four line keys are available.

Firmware release Now all of your outgoing calls are handled with the primary line unless you select another line. If you have calls on multiple lines, the calls are handled in sequence.

When the last call ends, your phone reverts to the primary line. When your phone is set up for Enhanced line mode, you interact with the phone in these ways:. Select a phone line and enter the phone number to make calls. The Recents list displays phone numbers similar to the number being dialed.

Select Answer , Decline , or Ignore to answer calls. You can see your missed calls by selecting a line key to view the missed calls for that line in the call window. The missed call counter clears when you return to the idle screen. It depends how Enhanced line mode is configured, but you will see the call connected status and the line label with one of the following combinations:.

The name of the person calling, and the line receiving the call. The directory number of the person calling, and the line receiving the call. The name of the person calling, and their directory number. If you have questions about the functions available on your phone, contact your administrator. For quick start guides and end-user guides in English, follow this link:. For guides in languages other than English, follow this link:. Cisco IP Phones provide accessibility features for the vision impaired, the blind, and the hearing and mobility impaired.

You can also find more information about accessibility at this Cisco website:. Your phone cannot communicate with the call control system. The call control system has communication or internal problems. If you experience problems, your administrator can help troubleshoot the root cause of the problem. Your administrator may ask for information about your phone. This information uniquely identifies the phone for troubleshooting purposes. Optional Press Show detail to view the active load information.

Your administrator may temporarily configure your phone with the Quality Reporting Tool QRT to troubleshoot performance problems. Depending on the configuration, use the QRT to:. Immediately report an audio problem on a current call. Select a general problem from a list of categories and choose reason codes. Scroll and select the item that closely matches your problem.

Press the Select softkey to send the information to your system administrator. If you see a message that the PRT upload has failed, the problem report is saved on the phone and you should alert your administrator.

Enter the date and time that you experienced the problem in the Date of problem and Time of problem fields. Select a description from the displayed list, then press Submit. Sometimes your phone loses its connection to the phone network. When this connection is lost, your phone displays a message. If you are on an active call when the connection is lost, the call continues.

But, you don't have access to all normal phone features because some functions require information from the call control system. For example, your softkeys might not work as you expect. When the phone reconnects to the call control system, you'll be able to use your phone normally again. Special terms apply to your hardware warranty and services that you can use during the warranty period.

Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available at: Product Warranties. Skip to content Skip to search Skip to footer. Bias-Free Language. Bias-Free Language The documentation set for this product strives to use bias-free language.

Find Matches in This Book. Log in to Save Content. PDF - Complete Book Updated: October 31, Chapter: Your Phone. Figure 1. Table 1. Feature Support Feature Support This document describes all the features that the device supports. New and Changed Information You can use the information in the following sections to understand what has changed in the document.

New and Changed Information for Firmware Release Table 4. Change the Wallpaper Updated for Lower your voice. The following table shows the changes made for Firmware Release Table 5. Table 6. Table 7. Table 8. Table 9. Table Revision Updated Section Removed references to specific font size. Updated the following section for improved Barge and Merge support. Connect to Expressway Phone Setup Your administrator sets up your phone and connects it to the network. Figure 2.

Adjust the Handset Rest Procedure Step 1 Remove the handset from the cradle and pull the plastic tab from the handset rest. Step 2 Rotate the tab degrees. Step 3 Hold the tab between two fingers, with the corner notches facing you. Step 4 Line up the tab with the slot in the cradle and press the tab evenly into the slot.

Step 5 Return the handset to the handset rest. Change the Viewing Angle of Your Phone You can change the angle of the phone to eliminate glare on the screen. Procedure Step 1 Hold the receiver in the cradle with one hand.

Step 2 Move the footstand with the other hand to change the angle. Step 3 Optional Adjust the footstand on the key expansion module and ensure that the phone and key expansion module are stable. Step 4 Optional Press Self-view to check the camera angle. Connect to the Network You need to connect the phone to the network. Wired network connection—The phone is plugged into the network with an Ethernet cable. After connecting the phone to the network, your phone may be set up for: Virtual Private Network VPN —Your phone connects to a protected network.

Step 2 Connect your computer to the phone PC port with an Ethernet cable. Before you begin Your administrator needs to configure settings on the call control system to enable Wi-Fi access. Procedure Step 1 If the phone is plugged into the Ethernet, unplug the Ethernet cable. Step 2 Press Applications. Step 3 Press Settings.

Step 6 Navigate to Wireless and press On. Step 7 Navigate to Wi-Fi sign in access and press On. Step 8 Press Apply to save the changes, or press Revert to cancel the changes.

Step 9 Navigate to Network name. Step 11 Enter your Wi-Fi credentials and press Connect.